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Subcribe to comment rss feedWe try and get everything right but as most people know it's pretty hard. What we try even harder to do is to make it right when it goes wrong so please get in touch if you have a problem.
Either call us on 01430 827408 email us on info@onlandscape.co.uk or send us a letter (really!) at Landscape Media Ltd, Manor Farm, Manor Road, South Cliffe, YO43 4UY.
Content (4)
What are all the little flags about?
Not all of the articles on our website are paid for by subscription. Some content is free if you simply register but other content is completely free. You can tell free content because it will have a small flag next to it; green for fully free and gold for for content which is free if you simply register for an account.
Missing Images in Some Articles
Although we've had a few reports of missing images the problem seems to be intermittent. If you do see some blanks that will not appear even if you refresh the page, please let us know which page and we'll look into it.
We have seen a problem on the iPad where some images don't appear which we believe is due to a maximum total size of images you can have on one page - obviously we have quite hi-res images and this may cause a problem. We're looking into this to try to find a way to resolve.
Can the videos be downloaded or can they only be watched live?
Our videos can be viewed on our YouTube channel, where our webinars and free videos are uploaded. Our paid for videos are embedded within the article, allowing you to watch real time.
Is it possible to embed an image (JPEG) into a comment on an article?
It is possible to embed a photo in the disqus comments on the site. Please follow these instructions on the disqus site which shows you how to do this.
Issues (2)
How often do issues come out?
The magazine is published approximately every two weeks depending on content and we try to get 24 issues a year with a 'holiday' at Christmas/New Year and in Autumn where our editor takes a family holiday (at the insistence of his wife).
Why are Some Articles Not Available?
We release articles for an issue spread out over the two weeks that the issue is published in. At the end of the two weeks we start preparing the PDF version of the magazine (which we're starting to produce in the new year) which will include some of the best comments. The PDF will be released two weeks later. This might seem odd for a 'periodical' magazine but gives us more flexibility and hopefully keeps you interested in the website!
Subscriptions (10)
How to Subscribe
In order to subscribe to the magazine for free or paid subscriptions you should use the register page first. Once you have registered, visit the subscribe page and the paypal links for the different types of subscription will be shown.
How Much does it Cost?
There are three price plans that give access to the website. They are:- £3 every two weeks, £16 every 3 months or £52 every year.
Do I have to use Paypal
Unfortunately at the moment Paypal is the main option available for online subscriptions. However you don't have to use Paypal, we can take cheques, bank transfer or credit cards (online or over the phone) as payment.
Get in touch with us at payments@onlandscape.co.uk or phone 01430 827408
How do I Unsubscribe?
If you have a paypal account you can login and find the recurring payment and suspend or cancel it. If you don't have a paypal account, please contact us with your email address (you can find it on the paypal receipts) and we will cancel it for you.
Do Subscriptions Auto-renew?
Yes! The payment arrangements with paypal will auto-renew until cancelled.
Do I get Access to the Back Issues?
For as long as you have an active subscription you get access to all of the content on the website.
Can I resubscribe with paypal
Once you subscribe using PayPal, your subscription will be automatically renewed. You can amend and upgrade or cancel your subscription should you wish.
Email Newsletter
You can sign up to, or unsubscribe from, the email newsletter at the Email Newsletter page.
Can you subscribe from outside the UK ?
Yes you can buy a subscription to OnLandscape outside the UK. You can subscribe using PayPal, bank transfer or cheque. Please get in touch if you have any questions about subcribing.
Is it possible to buy a gift subscription?
Yes you can buy a gift subscription. Please contact us on subscriptions@onlandscape.co.uk, with the email address you are buying the subscription for, along with their preferred user name and we will set that up for you. Payments can be taken via PayPay, bank transfer or cheque.